INDIA
Service CRM INDIA
ServiceDesk is a simple solution for service-oriented firms to systematically manage Customer Complaints & Service Contracts.
are you still using excel to manage your Complaints & AMC?
Its time to get rid of traditional approach and switch to super easy...ServiceDesk service management software to manage your complaints, Warranty, AMC, Quotation & more.
Managing complaints and contracts in excel or spreadsheets has its own limitations such as lack of centralized management and lesser control over data as it is scattered across different folders, workstations, branches, or even geographical locations. It is difficult to collaborate, generate reports, analytics etc since the information is managed individually by stakeholders or managers.
With ServiceDesk you can centrally and systematically manage service data. It has a simple intuitive & work flow interface that enables you to focus on the actionable items for quicker and timely actions, you can not only manage you service contracts (Warranty & AMC) but also get alerts for your expiring contracts, reminders for PMS (Preventative maintenance service), capture regions, create quotations & more. It has all the essential features to efficiently manage your service business thus improve productivity.
Providing best after sales service has become an integral aspect in today's business world due to exceeding customer expectations.
Generally lot of paperwork, needs to be done to manage service data. For service-oriented firms it is very essential to timely respond to customer complaints and deliver quick service in order to build strong customer relationship & win more loyal customers. It is also important to track contract renewals on time to prevent revenue loss. ServiceDesk is a simple software designed for service industry, to systematically manage complaints & contracts. You can track customer complaints right from receiving to closure and manage service contracts such as AMC, warranty, labour or any support contract.
Complaints can be managed for customers who are in service contract, as well as one time customers.
In ServiceDesk you can manage complaints right from initiation to closure in 3 easy steps Register, Assign & Close.
ServiceDesk offers several benefits in terms of complaint management such as it enables you to centrally manage all the complaints. A unique number is generated for every complaint which can be shared with customers as it becomes handy for easy tracking. You get the pending list of complaints that are yet to be assigned, for quick allocation to service exceutive to ensure that every complaint is attended.
Organize & simplify contract management with ServiceDesk. You can manage different types of service contract such as AMC, Warranty, Labour only or any support contract.
Manage contracts for single or multiple products
Renew Contracts, track expiring contracts, renewal history & more.
ServiceDesk offers several benefits in terms of contract management such as it enables you to centrally store contract data, so that the contract details along with service history & renewal is easily available at your fingertips. It also gives you the list of expiring contract to track upcoming renewals.
features
complaint management
manage complaints for customers in service contract as well as one time customers.
contract management
manage different types of service contract amc, warranty, labour or any support contract.
complaint assignment
assign/re-assign complaints to service exceutive
contract renewal
manage contract renewal along with its history
complaint status
track complaints solved or pending
Service Schedule
generate 3 service for warranty and 4 service for AMC contract.
Quotation
generate quotation for new amc, contract renewals, services or one time call.
smart reports
the smart reporting utility enables you to sort, group, filter & aggregate data. The data can also be exported to excel.
excel upload
upload your existing customer, product from excel for quick start.
sms notification
send sms notification to customer & service engineer.
email notification
send email notification to customer & service engineer.
MIS & dashboard
a graphical view of data for quick analysis & faster decision.
easy backup
safe guard your data with easy backup.
scalable solutions
upgrade to higher edition with more features as your business grows
ServiceDesk Lite is simple ready to use free complaint management for light usage.
where do you wish to store your data?
want full control of your data go
On-Premise
want us to take care of server maintenance go Cloud
No registration, No credit card
ServiceDesk is available for free trial. You can download & install the trial version without registration.
Download, Install & Get Started
servicedesk crm is affordably priced for all business size, the pricing is based on subscription model for both On-Premise & Online.
simple to install & easy to manage
get started in minutes... not in days
Managing complaints & contracts in excel has it own limitation.
- Have to manage multiple copies of excel
- Its tedious to collate data at Employee & Organization level
- Duplication of master data
- Data is less secured
- Lacks access control
- Restricts concurrent user access
ServiceDesk Service CRM not only helps you overcome all the above issues but also provide you some interesting features to systematically manage and simplify your day to day service activities.
Our offering starts from single user to unlimited users.
Supports on-premise, online or private cloud.
Premium Edition
Complaint, Contracts, Quotation, Dashboard, MIS, Upload, Enhanced security, Bigger note, Volume data storage & more
