sd
enterprise
servicedesk enterprise
robust, scalable enterprise service crm for volume data

ServiceDesk is a simplified service crm to manage service complaints & contracts.

for less features see premium edition
ServiceDesk Enterprise

complete enterprise service crm

for more features see Custom edition

ServiceDesk Enterprise CRM is a complete solution with more advanced features such as

It is a windows application with an option to store data On-Premise or Online (Cloud). The enterprise edition has more options for data storage. The On-Premise version can also be configured to access across various location. You can store unlimited data without any restriction.

features & benefits

Manage Complaints

Assign & Reassign Complaints

Complaint Status

Service Contract

Multiple products in Contract

Contract Renewal

Advance Search

Bigger Notes

Dashboard

MIS reports

Reporting (Advance)

Excel Export

SMS Notification

Email Notification

Universal Search

Excel upload

Access control (Advance)

Manage Volume data

Service Schedule

Quotation

Backup

installation & data storage options
Single PC
LAN
VPN
Thin Client
Private cloud
Online
minimum users
15 users

ServiceDesk Enterprise is available on subscription for both on-premise & online license. The Price includes free version upgrade & support.

Price in Rupees for India

# INR price is applicable for Indian business Only.
*Minimum users for Enterprise is 15
# USD price is applicable for Rest of the world (Non-Indian business)
*Minimum users for Enterprise is 15

Payment Options

Deposit cheque, cash or transfer funds (NEFT) to HDFC bank
To know more about payment options mail us at sales@spinso.com

HDFC Bank Accounts Details | Payment In USD

Data Storage options

a. On-premise single location

  • store data on your PC or server
  • Access it from multiple pc connected on LAN
  • Data is locally stored

b. On-premise multi location

  • store data on your server
  • Access it from multiple pc connected on LAN
  • Configure you server for multi location access
  • Connect to your server from multiple location (branch office)
  • Access data on the go (laptop)
  • Data is locally stored

c. Online multi location

  • store data on Spinso Cloud server
  • Access it from multiple location via internet
  • Access data on the go (on laptop via internet)

Option to Store Data On-Premise or Online

ServiceDesk Enterprise gives you the choice to store data as per your requirement, hence you can choose On-premise or Online with multiple installation options as listed below.

 On-Premise

store data on your PC, laptop or Server.

Single PC Single User
You can install ServiceDesk Enterprise on Single device (PC or Laptop) where application and data are stored on same device.

Single PC Multi User
You can install ServiceDesk Enterprise on Single device (PC or Laptop) where data and application are stored on same device you can create multiple users and login with respective login details on that device.

Multi PC Multi User
You can install ServiceDesk Enterprise on multiple devices (PC or Laptop) connected via LAN, where data is stored centrally on any of the device and the client component can be installed on other devices connected to it.

VPN (Virtual Private Network)
ServiceDesk Enterprise also supports installation on your VPN.

Private Cloud
ServiceDesk Enterprise supports Private cloud. Hence you can store data in your public datacentre, private datacentre or configure your server so that it can be accessed from multiple locations.

Thin client
ServiceDesk Enterprise supports installation on your Thin Client.

 Online

store data on spinso cloud & access on the go.

Online / Cloud
ServiceDesk Enterprise supports online option where data is stored on spinso cloud server and you just need internet to access this from any device (PC or Laptop). Hence you can access it from multiple locations or on the go. You don’t have to invest in hardware and software, and worry about maintenance and data backup.

Option to store data on cloud

or

or

Support

All our products come with standard support
which includes chat, telephone, email & remote support.
Kindly contact our helpdesk for more details.

  email : support@spinso.com

  Tel no : +91.22.25826331

Prerequisite

Desktop/Laptop configuration required for app & database installation for ServiceDesk Enterprise Edition

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App
windows application.

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Database
On-premise only.
   hardware
CPU: 2 GHz +
RAM: 2 GB (minimum)
Free Disk Space: 1 GB (minimum)
Screen Resolutions: 1024*768
   hardware
CPU: Xeon or i5 or above
RAM: : 8 GB or above
Free Disk Space: 10 GB or above
   software
Windows 10, 8, 7, Vista or XP
windows 10 Recommended
   software
Windows Server or Windows 10
Windows server Recommended
   database
SQL Server Express (Free) or Higher
‹ premium for less features see premium edition
custom › for more features see custom edition